Over the years as a local computer support person, I have found a rate that most families can afford that is well below the normal support costs that other businesses charge.
When I come to your home or business my service charge rate is $100 per hour. If you think of the fees you pay a plumber or an electrician to come to your home, the costs are really quite reasonable.
If I can not help you with your computer problem, I will tell you and not waste your time or mine. Some problems may only be solved by the hardware or software company where you purchased it or may still be under warranty and can be serviced for free by them.
Some of the things you can do to help reduce your costs are to:
By doing the above, it will take me less time to resolve your problems saving you more time and money.
If you feel that you will need my help over an extended period of time, we can arrange an hourly rate that will work for you and me.